If you feel the police have treated you unfairly, you can make a formal complaint about the officers involved. You can also complain to the police if you have been assaulted and they haven’t taken any action on your case.

A complaint about the NSW Police Force or its employees can be made to the Commissioner of Police or the Law Enforcement Conduct Commission (LECC).

To lodge a formal complaint with the Commissioner of Police you must do so in writing.

You must lodge your complaint online, OR complete the complaint form
- lodge it or mail the complaint form to, your local police station, or
- mail the completed complaint form to the Customer Assistance Unit at P.O. Box 3427, Tuggerah, NSW 2259, or
- email your complaint form to customerassistance@police.nsw.gov.au
To lodge a formal complaint with the Law Enforcement Conduct Commission (LECC) visit their website. The Law Enforcement Conduct Commission is an independent statutory body responsible for investigating complaints against the police. It has its own independent investigators for these cases. Some less serious complaints will be referred to the police for investigation but, these will be monitored by the Commission's own staff.
In most circumstances complaints received by the Law Enforcement Conduct Commission will be referred to the NSW Police Force to investigate (subject to the oversight of the Law Enforcement Conduct Commission).

Assistance - If you need help you can contact the Customer Assistance Unit on 1800 622 571 to obtain assistance on how to lodge a complaint.

What information should you provide?

When making a complaint it's important to provide as much detail as possible to assist police to respond appropriately to your complaint. The information you should try to include is:

your name and contact details;
a detailed description of the matter being reported;
date, time and location of the incident;
the names of people involved, or who could otherwise assist police to resolve your complaint;
the names (if known) of the NSW police officers involved;
details of any documents, records, witnesses etc, that may assist in the resolution of your complaint;
what you expect the NSW Police Force to do about your concern; and
any other information you consider relevant.

What to expect from the Police

Once you have lodged a written complaint you can expect the NSW Police Force to:

protect your confidentiality
advise you of the receipt of your complaint and how police intend to manage it
keep you advised of the complaint's progress
consult with you on the action the police intend to take as a result of the complaint, if practicable
advise you of the action taken as a result of the complaint
obtain advice from you on whether you are satisfied with the action taken in response to your complaint.

Police Complaints

What information should you provide?

your name and contact details;

a detailed description of the matter being reported;

date, time and location of the incident;

the names of people involved, or who could otherwise assist police to resolve your complaint;

the names (if known) of the NSW police officers involved;

details of any documents, records, witnesses etc, that may assist in the resolution of your complaint;

what you expect the NSW Police Force to do about your concern; and

any other information you consider relevant.

What to expect from the Police

protect your confidentiality

advise you of the receipt of your complaint and how police intend to manage it

keep you advised of the complaint's progress

consult with you on the action the police intend to take as a result of the complaint, if practicable

advise you of the action taken as a result of the complaint

obtain advice from you on whether you are satisfied with the action taken in response to your complaint.